FAQs

Q:  What is SocialScout and how can it help me?

A:  SocialScout is an easy-to-use parenting tool specifically created for parents’ of children between the ages of 9 and 17.  SocialScout allows you to monitor your child’s online social networking sites and mobile phone usage to remain proactive and decide when, if at all, to intervene.  SocialScout works regardless of how your child accesses their social networking sites (smart-phone, home computer, friend’s computer, etc.).

Q:  Does SocialScout alert me to possible risky activities my child might be exposed to?

A: Yes, SocialScout will alert you on a secure dashboard or via daily emails when we identify any inappropriate, dangerous or suspicious behaviors or contacts associated with your child’s social networking accounts or when there is questionable activity on their mobile phone.

Q:  What does SocialScout track and which mobile phones are supported?

A:  The SocialScout platform monitors your child’s Facebook, MySpace and Twitter accounts.  With the SocialScout platform, you can view what your child posts, what others post about your child, and see their online friends.   Additionally, you can upgrade your SocialScout platform to allow you to see the number of calls, texts and location if they use a Google Android or Blackberry phone.

Q:  Does SocialScout track frequency, time of day, and phone numbers that my child receives or sends calls or texts to and from?

A: Yes, with SocialScout you can easily see the number of calls or texts, time of day these occurred, and what numbers that your child communicates with on the secure dashboard

Q:  Does SocialScout monitor my child’s location?

A: Yes, with the upgraded version of SocialScout you can use your child’s phone to help identify your child’s last known place by keeping track of their location when a call or text is placed or received; or when your child “checks-in” using their Facebook account. Please note that the phone’s location service must be enabled to use this feature.

Q: Does SocialScout help me understand my child’s text language?

A: Yes, SocialScout will identify common text lingo and provide the definition so you can easily understand. An example text message might be: “Shld we MIRL?” SocialScout will provide the definition of the word or phrase simply by scrolling over the text.  In this example SocialScout will translate MIRL as Meet in Real Life!

Q:  Do I need to install software on my computer to log into SocialScout?

A:  No, SocialScout is accessible from any computer that has access to the internet.  The set up and login are as easy as creating an account and telling us what social networking sites your child use.  SocialScout will begin to monitor the sites and friends regardless of how your child accesses the sites.

Q:  What is FamilyConnect Mobile™ and why am I seeing it?

A:  SocialScout and FamilyConnect Mobile™ have partnered to give SocialScout subscribers a mobile phone application that lets you know when and how your child is using their Google Android or Blackberry mobile phone and with whom they are communicating.  To take advantage of it you will need to download the application on your child’s phone.

Q: How do I install FamilyConnect Mobile™ application on my child’s cell phone?

A: Once you have created an account, SocialScout’s set up wizard will walk you through the setup and installation process step-by-step.